Returns & Cancellation

You can return the device within 14 days of the day you receive it, without giving a reason. This is your statutory right under the Consumer Protection Law No. 6502; we apply it to organizational buyers (clubs, companies, municipalities) on the same terms.

The period starts on the date the courier delivers. You can also withdraw after placing the order, before the device reaches you.

• Email [EMAIL] with your order number saying you want to return the device. No form or reason is needed; we send a confirmation email the same day.
• In the confirmation email we give you the return address and the courier company. If you ship with that courier, we pay the shipping.
• Pack the device within 10 days with its box, charger, carry case and the invoice if you have one.
• Back up the recordings on the device first. Clearing the storage is a good idea; we also wipe the storage of devices that reach us.
• When the device arrives we check it and let you know the result by email.

During the return period you can examine the device as you would in a shop: unbox it, turn it on, set it up, record a match. This use does not affect your right to return.

Loss of value caused by use beyond normal inspection (deep scratches, broken parts, liquid damage, missing accessories) is deducted from the refund. An opened box does not count as loss of value.

Within 14 days at the latest after your withdrawal notice reaches us, we refund the product price and, if you paid it, the delivery fee by bank transfer to the account the payment came from. A refund to a different account requires the account holder to be the same person or organization.

The Hexa camera is a mass-produced device; it does not fall under the statutory "personalized product" exception and can be returned within 14 days. Returns are not accepted when:

• The withdrawal notice is made after the 14-day period (the warranty process continues in that case)
• The device has been disassembled, its serial number removed or it has been tampered with
• The device is sent to an address other than the one we gave you

• Before paying: the order is only a pre-order record; if you do not pay, it lapses on its own. Let us know by email if you like.
• After paying, before dispatch: cancel by email; the full amount is refunded to the same account within 14 days.
• After dispatch: the 14-day withdrawal process applies; you can also refuse the package and hand it back to the courier.

The device carries a 2-year warranty from the delivery date (Law No. 6502 and the Warranty Certificate Regulation). For faults caused by manufacturing, materials or workmanship we repair the device free of charge; if we cannot repair it, we replace it with a new one. Repair takes no more than 20 business days, and time spent in repair is added to the warranty. Consumer buyers may also ask for a refund or a price reduction (TKHK Art. 11).

Not covered: drops and impacts, liquid ingress, unauthorized repair, charging with an unsuitable adapter and natural wear such as the gradual reduction of battery capacity. For out-of-warranty repairs we quote a price first; we do nothing without your approval.

Report a fault: email [EMAIL] with the order number, a short description and, if possible, a video or photo. Service address: [SERVICE / RETURN ADDRESS].

If the package is crushed, torn or opened, have the courier draw up a damage report and do not accept it. Report damage you notice after delivery to us with photos within 3 days. Transport damage is resolved independently of the 14-day return right; the device is replaced free of charge.

One address for returns, cancellations and warranty: [EMAIL]. Including your order number speeds things up. Your statutory rights are reserved; in a dispute you may apply to the Consumer Arbitration Committee and the Consumer Court.